Specialized solution
NCM Connect
Omnichannel integration · Automation · Digital experiences.

Omnichannel integration for organizations that need to connect clients, channels and processes without losing control.

NCM Connect brings communications, automation, bots, digital wallets and connected experiences into a single operating layer within the broader NCM Group architecture.

View capabilities Back to the matrix
6
commercial and digital integration layers
1
single counterpart for business, technology and deployment
0
need to build a parallel brand in order to operate
Institutional narrative
NCM Group acts as integrator, business developer and implementation facilitator.

The visible layer is clear and commercial. Execution relies on infrastructure and specialized platforms with international reach.

Omnichannel Automation Bots Engagement Wallets API
Fast
Accelerated rollout

Channels, automation and connected experiences can be activated without rebuilding the entire digital operation.

Simple
Clear operating model

A single layer to coordinate messaging, bots, wallets and commercial flows in a structure the business can read quickly.

Secure
Operational control

Rules, integration and traceability that support growth with stronger operational consistency and less channel fragmentation.

Capabilities
Solution blocks designed to organize customer relationships, activation and digital operations.

NCM Connect is presented as a specialized solution within the NCM ecosystem, not as a standalone company.

Omnichannel communications

SMS, WhatsApp, RCS, email, push and voice within a single orchestration layer designed to support commercial and operational continuity.

SMSWhatsAppRCSEmailPushVoice
Automation

Rules, sequences, validations and automated responses that reduce friction and support scale without compromising control.

FlowsRulesValidationScale
Conversational bots

Guided interactions to resolve questions, capture data, route cases and activate commercial or service journeys.

BotsRoutingCaptureService
Wallets and digital experiences

Credentials, tickets, cards and mobile passes integrated into experiences that connect identity, activation and conversion.

WalletsPassesTicketsIdentity
Who It Serves
Designed for organizations that need deeper integration without multiplying complexity.
01
Use case
Typical application
Financial institutions that need to coordinate clients, channels and activations without rebuilding the entire digital stack.
02
Use case
Typical application
Retail and consumer-facing businesses that require transactional campaigns, automation and wallet experiences on top of their current base.
03
Use case
Typical application
High-volume operations where coordination across messaging, data and process flows directly affects continuity and conversion.
Implementation
A serious operating layer built on top of a clear commercial proposition.
Integration

NCM Connect is presented as a commercial and technology integration layer, not as a separate company.

Implementation

NCM Group participates as integrator, business developer and implementation facilitator.

Infrastructure

Execution relies on specialized technology platforms with international reach.

Solutions matrix
The same NCM Group editorial architecture, with two specialized solutions inside one shared matrix.

NCM Group organizes these capabilities as a clear commercial matrix. Each solution remains within the same institutional language and implementation control model.

Omnichannel integration
NCM Connect

Automation, bots, digital wallets and connected experiences for organizations that need to structure relationships across clients, channels and processes.

Omnichannel Automation Bots Engagement Wallets API
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International financial infrastructure
NCM Cross-Border

International payments, fund reception, white label and cross-border operations to expand service offerings and unlock new business models.

Payments Reception White label API Beneficiaries Embedded finance
Go to NCM Cross-Border
NCM Group
Acts as integrator, business developer and implementation facilitator, working with specialized infrastructure and technology platforms with international reach.
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Contact
Integration, automation and digital experiences within the NCM architecture.

Where execution matters, NCM participates as integrator and implementation facilitator.

Eugenio Fuenzalida Undurraga
Founder and Strategic Business Director
Profile
Executive with more than 30 years of experience in technology integration, institutional operations and critical infrastructure for public and private organizations.
His background includes projects in banking, government, transportation, biometrics, centralized issuance, secure documents and transactional environments where continuity, traceability and operational control are essential.
Emailefu@ncm.cl
Phone+56 9 7529 4943
Chile officeAv. Nueva Providencia 1881, Suite 520 · Providencia, Santiago
USA office701 Brickell Key Blvd · Miami, FL 33131
LinkedInhttps://www.linkedin.com/in/eugenio-fuenzalida-undurraga-681a0b111/